Lori S Hxt

Horrible

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Scam! Take your money and never send the product. I have emailed and called over and over.
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Reason of review:
Order processing issue
Mrs s Aow
map-marker Rockville, Maryland

Horrible service

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I placed a order for smooties i never rcvd my order. I email jus by julie 7x and called customer service 347-850-****. No i mean no one has called or responded to my email. They took my money . Wtf
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Reason of review:
Order processing issue
Anonymous

Rancid products and not flavors listed

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Products came with icy texture... Hmm frozen and defrosted to customer??? I couldn't even drink second day juices and threw out third day because they tasted all rancid!!! I almost choked on the green drink because of a huge soggy spinach leaf... How disgusting and found pieces of inedible material from their juicing process in chia drink. The three day cleanse I ordered came with flavors NOT listed on website... I was going to do a cleanse not a variety sampler, thank you. Not!!! Horrible experience and complete waste of money.

Need to refund customers their money!!!

Rip off

False advertising

Defrosted drinks

Rancid

Contacting BBB

.

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Reason of review:
Bad quality
Shakari Soc

Missing delivery

Was delivered to the wrong address. Couldn’t reach anyone on the phone. Food has now gone bad. Need a refund.
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Reason of review:
Problem with delivery
Trina Wff

Fraud

This company took 580.00 out of my son student checking account he never ordered juice from this company. We never received juice to our home also. Please know that this company stole money from my son! We need the money to be refunded to the account ASAP! I have tried calling with no answer how can a company do this!!! {{Redacted}}
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Loss:
$580
Reason of review:
Fraud

Preferred solution: Full refund

Amy B Zpy

Not very impressed

The juices themselves were fine but they only add up to 800 calories a day. Not enough caloric intake to really function.

My eyes were blurry and I was light headed the whole time. I think doing maybe 7 juices for three days would be better but I did 6 a day and it was not enough. I ended up having to eat so I could drive by the third day I was so out of it. I would not recommend.

it is not healthy to eat so few calories in one day, your brain cant function as it needs to.

But i really didn't think the juices tasked bad at all. My boyfriend and i did it together and he hated the green ones.

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Loss:
$200
Reason of review:
Bad quality

Preferred solution: Full refund

Cathi S Bpy

Weight gain

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This product left me hungry and was an awful decision. I tried to even contact them asking if it’s possible for weight gain and left me on read and NO RESPONSE..so rude..
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Reason of review:
Bad quality
Jazmynn Jnl

DO NOT trust this company

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total scam and they have HORRIBLE service. i received bad juices and they refuse to help. This is no way to treat a new customer. Every thing has to be over email and they are slow to respond. I hate this company {{REDACTED}}
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Loss:
$132
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

DO not purchase from this company

I ordered 20 wheat grass shots they never came and I can not get a response either by phone or email. I will go to credit card company for refund and report them. Read the above why must this be 100 words. that is so arbitrary and not helpful. {{redacted}}
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Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Bad service

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I ordered a juice cleanse that came with 12 booster shots. The day the package was to be delivered I got an email that the booster shots are out of stock. Out of stock? Don't you make the product fresh?? They offered me a credit towards my next order. I don't want a credit on a future order. I want the 50.00 credit applied to the order that was half fulfilled. No one will email and no one will pick up the phone. Stand by your product please! And stop using the bait and switch methodology. It kills your credibility.
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Reason of review:
Order processing issue
Anonymous

Customer service is the worse .

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My order was supposed to be delivered on 04/07/17. Today is 04/24/17 and I am still waiting for this company to respond to my emails. The responses I received via email only conveyed a confirmation that several complaints were received . There was no email or phone call to resolve my concerns . I was able to reach someone via phone after being on hold for 45 minutes only to find out that they are apologetic but can only offer me $75 towards a future purchase .'' I only want a refund and that was denied .Please take my advice and don't throw your money out of the window . Yes the site and customers claim that the juice is great t but customer service is the worse in resolving your issue .
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Loss:
$112
Cons:
  • It was the worse i have ever encountered
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Philadelphia, Pennsylvania

Jus By Julie - Delivery Service Review from Philadelphia, Pennsylvania

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My order was supposed to be delivered on 10/11/16. Today is 10/24/16 and I am still waiting for this company to respond to my emails (since they won't answer their phone). The first time they tried shipping it to me, it was never delivered. They tried a second time but sent it to the completely wrong state. On their 3rd attempt, they sent me the wrong order. I can't understand how this is so difficult but I am becoming furious with the fact that they WILL NOT GET BACK TO ME.
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Reason of review:
Order processing issue
Arabia Uuw
map-marker New York, New York

Jus by Julie - Extremely dissatisfied

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I received my "Jus by Julie" supply last Friday (3 days for 2 persons). I have multiple complaints about the juice all together:

1, My juices came on time, but the box was totally wet and a lot of the bottles were not "cool" anymore. The cold packs were completely thawed.

2. On day 1 I started with the following juices:

#1 - Morning Glory (sugar 14g)

#2 - Spicy lemonade (sugar 18g)

#3 - Sweet spin (sugar 18g)

#4 - Chia Berry (sugar 28g)

#5 - PB/Jus (sugar 10g)

#6 - X-treme Greens (sugar 18 grams)

In total 106 grams of sugar in a one day supply (x 2 since it's two servings per bottle -> 212 grams). According to the World Health Organization (WHO) its recommended sugar intake for adults in half, from the original 10 percent of total daily calories to five percent. For a normal weight adult, that's about 25 grams, or 6 teaspoons, per day. This diet gives you well over 8 times the recommended portion on a daily basis. That's extremely unhealthy! I bought liquid candy.

3. There seems to be something wrong with the juices. The spicy lemonade isn't supposed to be sour. I tossed all of them.

4. I got very sick throughout day one. I also see this back in the reviews online.

5. Bottles are very deceiving. We drink ONE bottle, but there are TWO servings in each bottle. So double the sugar!

6. There is more fruit than greens.

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Loss:
$235
Cons:
  • Sour taste
  • Bad quality
  • Unhealthy amount of sugar 8x daily content
Reason of review:
Poor customer service

Preferred solution: Full refund

Keyna Ldj
map-marker West Newton, Massachusetts

Jus By Julie - Juice Review from West Newton, Massachusetts

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I am extremely disappointed with my Jus by Julie experience. My juices arrived last night and were completely thawed already. I thought that would be okay, as I planned to start my cleanse today. I woke up this morning and grabbed my first juice, the Morning Glory. Now, to give you a little background - I LOVE green juices. There is a juice bar down the street and I have done their cleanse and get juice from there 3+ times a week. I ordered the Jus by Julie cleanse because I saw the groupon and it looked like a good deal. Huge mistake. The Morning Glory had the consistency of baby food and tasted like blended rotten lettuce. I do not know whether or not my juices thawed and rotted in transit or WHAT happened, but I had to plug my nose to drink this juice. I finished the juice and felt nauseous. I cannot drink the rest of the julie juices because I feel sick at the thought. I am so disappointed and hope that either groupon or Julie will right this situation. Needless to say, I will be sticking to my neighborhood juice bar from now on.
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Reason of review:
Bad quality
Resolved
Major Elp
map-marker Elk Grove, California

Resolved: "Jus By Julie" is LIQUID CANDY - Not a Cleanse

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8/30/2014

I WAS SO EXCITED TO START THIS JUICE CLEANSE..............

I've been a long-time juicer. I buy organic, am Vegan and have felt the

healthiest ever since living this lifestyle. I juice twice a day - 32oz

each - low sugar using the 80/10/10 rule: 80% Greens, 10% Fruit, 10% nuts,

grains, flax, chia....

One thing I've never done is purchase a "Commercial Cleanse." I read

various reviews, and sought out Groupon, Living Social for the best reviews

and prices. Jus by Julie seemed to be the best choice.

Ordering was easy, but I had no choice in choosing the juices that I would

be drinking. I chose the 3-day cleanse and because of the great deal,

ordered two of them because shipping was free and I live in California. I

would have one for now and one for later.

My juices came on time, and even with overnight shipping, the box was wet

and the juices moderately cool. The cold packs where completely thawed..

Here's what I received: Morning Glory, Spicy Lemonade, Sweet Spin, Acai

Blend, Choco-Nana, and X-Treme Greens.

I started my cleanse at 10:00 am with Morning Glory and it was great. I

love kale and spinach. I make 32 oz of Joe Cross' "Joe's Mean Green"

every day, so greens are my favorite. 12g sugar

Spicy Lemonade was so sour I couldn't finish it (lemon, maple syrup,

cayenne pepper and H2O). 20g sugar

Sweet Spin was Delish! More kale, spinach with fruit added in. 22g sugar

Acai Blend: The juice was bad. I got no further than 1/3 and was in the

bathroom vomiting. I felt very sick, lay down and took a nap. I felt

lousy for the rest of the evening and stayed in bed. 22g sugar

Choco-Nana was good: Chocolate, banana, strawberries and H2O 16 g sugar

X-Treme Greens finished out the night: I could drink this all day.

Everyone writes a pretty bad review of this one, but if you don't juice on

a regular basis AND with kale, spinach, cucumbers, celery - than you're not

juicing to its full potential. 16 g sugar.

DAY 1 = Total Protein: 14 g, Total Fiber: 14g, Total Sugar:

108g

I bought liquid candy!

I got the same set for all three days. I have a Blueberry Acai that I make

at home and I'm fine when I drink it. I tried "Julie's" Acai Blend - just

a sip and threw it away. Something's definitely wrong with mine. Also,

the Spicy Lemonade isn't supposed to be sour! I tossed all of them - even

the ones in the freezer. On day two and three I drank 4 of their juices

and had to make two of mine - mine saved me - organic, fresh, no added H2O

and replenished the energy I lost from day one. I did stay in bed for the

most of day 2 and 3.

I DO NOT RECOMMEND THIS PROGRAM.

1) Each bottle is deceiving: We drink ONE bottle, but there are TWO

servings in each bottle, so double the sugar!

2) There is more fruit than greens.

3) More people get sick than I've ever seen, judging from the reviews.

Those living in NY have problems getting "CLEAN" products. Those of us in

California seem to have major problems.

Here are my lessons:

1) Try your own cleanse or one close to home!

2) Make sure it's organic, pure juice without water added water and not

blended.

3) If they arrive anything other than frozen, be wary.

4) I'll stick to my regular juicing, hang out at the farmers market, save

money and buy my fruits and veggies from CALIFORNIA!

5) Buy your own juicer - you can get a great one for $100.00 with a 3-year

warranty and the pulp will be dry. Use it till it dies, then if you feel

the need to go "high end" - go for it.

6) This was an expensive lesson to learn!

Last by not least - If it sounds too good to be true - it usually is!

Update - 9/3/2014

UPDATE .....

I emailed customer support and sent them my review. Sharon from "Jus By Julie" emailed me the next day and sent me her phone number and extension. I called her and spoke about my experience. She was friendly, understanding and apologetic.

We agreed that since I purchased the 3-day cleanse through Groupon, any refund would have to take place through Groupon.

Groupon emailed me today asking me for additional information and in less than 5 minutes I received a refund in "Groupon Bucks." As I use Groupon very often, this is just fine with me.

In one week, everything was solved and I couldn't be happier.

View full review
Loss:
$235
Reason of review:
Damaged or defective

Preferred solution: Use ORGANIC fruits and veggies. Don't deliver west of the Mississippi. Too many people are getting SICK because of your product and YELP filters unsatisfactory remarks.